Terms & Conditions
Privacy Policy
This Privacy Policy describes how Justmixx and VELMORA CONSUMER PRODUCTS LLP collect, use, process, and protect customer information when using our website and services.
By using our website, placing orders, or creating an account, you agree to the collection and use of information in accordance with this policy.
We may collect:
- Name
- Mobile Number
- Shipping Address
- Email Address
- Order Details
- Payment Information
Customer information is collected only for:
- Order processing
- Shipping and delivery
- Customer support
- Order tracking
- Internal business operations
We do not sell or share customer information with unauthorized third parties.
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Cancellation & Refund Policy
Justmixx believes in helping customers as far as possible and therefore follows a transparent cancellation and refund policy.
- Order Cancellation
- Orders can be cancelled only before shipment.
- Once an order is shipped, cancellation requests cannot be accepted.
Returns & Refunds
Returns are accepted only if:
- Wrong product delivered
- Damaged product received
- Defective product received
Customers must report issues on the same day of delivery along with:
- Product photos
- Packaging photos
- Order details
Refunds, if approved, will be processed within 1–2 business days.
Non-Returnable Products
Opened, used, or partially consumed DIY products are not eligible for return or refund.
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Product Usage Disclaimer
Justmixx products are DIY mixes intended for household and personal use.
Customers must carefully follow the instructions provided with the products.
VELMORA CONSUMER PRODUCTS LLP shall not be responsible for:
- Incorrect mixing
- Improper usage
- Improper storage
- Product misuse
- Reactions caused by misuse
Keep products away from children and direct sunlight.
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Terms & Conditions
By using the Justmixx website and purchasing products, customers agree to:
- Provide accurate information
- Use products responsibly
- Follow DIY instructions properly
- Accept shipping and refund policies
All website content including:
- Brand name
- Product names
- Images
- Logos
- Product materials
are the intellectual property of VELMORA CONSUMER PRODUCTS LLP.
Unauthorized use of website content may result in legal action.
All disputes shall be subject to the jurisdiction of courts in Erode, Tamil Nadu, India.
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Shipping & Delivery Policy
Shipping Coverage
We currently ship across India.
Shipping Partners
Tamil Nadu Orders: Local Shipping Services
Other State Orders: Delhivery Courier Services
Order Processing Time
All orders are processed on the next business day after successful payment confirmation.
Estimated Delivery Time
Tamil Nadu: 3–5 business days
Outside Tamil Nadu: 5–7 business days
Delivery timelines may vary due to:
- Weather conditions
- Courier delays
- Festivals
- Operational disruptions
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Order Tracking
Once your order is shipped:
Tracking details will be updated in the system
Customers can track their order through the “Track Order” page on the website
Customers can track orders using:
- Customer ID
- Registered Phone Number
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Delivery Issues
Damaged Package
If a damaged package is received, customers must contact support immediately with:
- Product photos
- Packaging photos
- Order details
Incorrect Address
Customers are responsible for entering the correct delivery address. Re-shipping charges may apply for incorrect addresses.
Unclaimed Packages
If a package is returned due to customer unavailability or non-acceptance, re-shipping charges may apply.
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Contact Us
JUSTMIXX
Owned & Operated By
VELMORA CONSUMER PRODUCTS LLP
Address
No. 4/1, East Street, Punjailakkapuram,
Erode, Tamil Nadu – 638002
Contact
Phone: +91 9751722100
Email: velmora1010@gmail.com